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samaparicio
on June 4, 2010
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How I almost ignored our single best source for cu...
The cost of prioritizing the wrong things and ignoring what's important to your customers far outweighs the higher cost of engineers.
Also, consider that engineers can fix problems faster.
studer
on June 4, 2010
[–]
Except that "what's important to your customers" isn't necessarily "what's important to the last caller, or the angriest one". That model doesn't really scale beyond a certain number of customers...
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Also, consider that engineers can fix problems faster.