>"It may be worth mentioning that airlines are perhaps less-evil than is apparent from the outside. Most of their baffling behaviour is (IMHO) largely due to lack of capabilities rather than malevolence."
Just to recap the "Dr Dao United Airlines" incident mentioned in the article - United airlines had a passenger forcibly removed from a flight for not agreeing to give up his seat for off-duty United employees.[1]
The reason the doctor wasn't interested in giving up his seat was because he had patients to see. I think that meets most people's criteria of "malevolence."
Just to recap the "Dr Dao United Airlines" incident mentioned in the article - United airlines had a passenger forcibly removed from a flight for not agreeing to give up his seat for off-duty United employees.[1]
The reason the doctor wasn't interested in giving up his seat was because he had patients to see. I think that meets most people's criteria of "malevolence."
https://www.economist.com/blogs/gulliver/2018/04/david-dao-a...