Until recently I was working for a large startup where I would see this kind of behavior constantly. Join a inter-team developer-support channel, send a "I'm seeing errors from your service" and wait for you to respond. One time I ended up chasing the error back to a deployment done by the person sitting next to the reporter.
We also had a helpdesk-style support chat for our developer tooling, complete with a bot that would respond to common error messages with links to solutions and people would STILL directly message engineers that supported the tools asking for help on trivial build issues or inability to use command line tools.
It was sort of baffling to see, its not like its any quicker than doing the right thing, it was simply people being lazy. Some of it's an Eternal September, too, I think.
We also had a helpdesk-style support chat for our developer tooling, complete with a bot that would respond to common error messages with links to solutions and people would STILL directly message engineers that supported the tools asking for help on trivial build issues or inability to use command line tools.
It was sort of baffling to see, its not like its any quicker than doing the right thing, it was simply people being lazy. Some of it's an Eternal September, too, I think.