We got a Xoom delivered to the office yesterday and the first-time experience was terrible. It locked up 10 seconds after turning it on and displayed the keyboard and nothing else on the screen. 6 engineers played with it for a few minutes trying to get the home screen to show up but we couldn't so we forced a hard restart. That seemed to work and we got into the setup process which forces you to pick wireless connectivity. In our case, the Xoom had extreme trouble finding one of the three networks set up at the office and was unresponsive for long periods of time. Finally after it did find the network we used the browser for 2 minutes and it froze and then that managed to freeze the recent-apps sidebar listing panel as well.
This all happened in the first 15 minutes of us pulling it out of the box. If this thing is supposed to compete with the iPad and now the iPad 2, I'd say Motorola already blew it with most consumers. I'm a geek, and so are my coworkers, so we have more patience than many, but at the end of yesterday the consensus in engineering was that the Xoom is a hunk of junk compared to the iPad, and even the Apple-haters at work admitted so.
Ugh. That's a nasty experience. Did you get the Verizon plan, or did you try to activate it without configuring 3G first? Up until launch day, everybody believed you needed to activate it on Verizon before WiFi would work.
My Xoom had greasy fingerprints all over the protective plastic film, which was gross. But once I peeled the plastic off, everything worked great. It found my password-protected wifi network without any configuration at all, which means that Google must somehow have copied the access credentials from my phone. Freaky but convenient.
I've seen a couple of the built-in apps force close in about a week of very heavy use, and the OS rebooted once after I did something unkind to it.
It's definitely a 1.0-quality product, with some rough edges, but my experience has been vastly better than what you went through. If it weren't so pricey, I'd happily give one to a non-technical family member. Oh, and if it had decent video-watching options: The biggest problem right now is the lack of Flash and Netflix.
I think Motorola's problem is quality control, and perhaps releasing too early.
I had a Droid 2 that had all sorts of problems (I've been complaining about it on HN for a few months). Finally the camera stopped focusing, and I took it to Verizon. They gave me a brand new unit on warranty (which I was impressed with, it took two minutes for the Vz guy to suggest that. Or maybe they have a lot of problems with these?).
This phone is so much better than the one I had before. The problems I had with my original Droid - home screen weirdness, four different camera problems, locking up on the unlock screen, etc. are not present in this phone. I don't know if it's new firmware, or that the hardware on my old one was bad, or a combination.
So you might just have a flaky individual tablet. That wouldn't really be excusable, of course... Motorola needs to step up their game if they are going to challenge Apple.
This all happened in the first 15 minutes of us pulling it out of the box. If this thing is supposed to compete with the iPad and now the iPad 2, I'd say Motorola already blew it with most consumers. I'm a geek, and so are my coworkers, so we have more patience than many, but at the end of yesterday the consensus in engineering was that the Xoom is a hunk of junk compared to the iPad, and even the Apple-haters at work admitted so.