I had 3 different Nexus 5Xs. Bought the first one, it ended up crashing multiple times a day. Got the second one advance-replaced under Google Fi's "device protection plan" (for something like $70 + $100 deposit), it did the same thing even before I had done more than set up my Google accounts on it.
And then I had to fight and cold-email a VP off of LinkedIn in order to get them to replace that one without another fee+deposit since it would reboot itself several times a day (and the power button didn't "feel" right, although it was functional the whole time).
In the end I cancelled my Fi service, went and bought a phone from AT&T, and gave the final replacement to a friend when it came in.
And yeah, I dropped my Nexus 5X tons and all it had were scratches on the bezel. My Pixel (4A? I think?) fell out of my pocket about 2 feet onto the floor and shattered. Now I have a OnePlus.
Yep. For all the problems I've had with apple products, knowing I can call or visit apple to get the problems fixed is fantastic.
Since owning my 2016 macbook, the screen died due to the flex cable issue (while travelling - which was super annoying). And one key on the keyboard got sticky. They offered a free battery replacement while they fixed the keyboard (since battery life was dropping faster than it should). The tech broke another key on the keyboard while they were fixing the first one, so they ended up replacing the whole keyboard & trackpad. And when I got the machine back from being serviced, it started crashing due to a RAM issue. So it went back in for a motherboard replacement.
This machine is the worst apple product I've ever owned. But, despite all these problems showing up outside the warranty period, the repair work was all done for free. They have basically replaced the entire computer at this point. (I think the only original part is the backplate).
I think it makes sense for this work to be free, because these were all design problems. But good luck getting this sort of service out of Google or Dell or HP or something. Dell used to have an excellent service program, but those days have long passed. Just reaching a human at google who can help is like getting blood from a stone.
And then I had to fight and cold-email a VP off of LinkedIn in order to get them to replace that one without another fee+deposit since it would reboot itself several times a day (and the power button didn't "feel" right, although it was functional the whole time).
In the end I cancelled my Fi service, went and bought a phone from AT&T, and gave the final replacement to a friend when it came in.
And yeah, I dropped my Nexus 5X tons and all it had were scratches on the bezel. My Pixel (4A? I think?) fell out of my pocket about 2 feet onto the floor and shattered. Now I have a OnePlus.