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For what it's worth, this attitude is valuable in certain positions. Many of the sales reps I work with have this attitude and it works for them. Basically - they will go to hell and back to get something done for a customer. They will dictate engineering schedules, beg and steal equipment, relentlessly war-dial, and make generally unreasonable requests.

What happens with their requests? People find it easier to bend to the will of the determined than convince them otherwise. It gets stuff done. It also wrecks havoc on the 'balance of things' which may or may not have an inflated importance. This is why people hate sales reps.

Conversely - customers generally love this. Customers love making demands, feeling like they're the only customer, and having faith they'll get the best they can get.

The balance is burning those cycles, because there are limits; hell or no hell. If business cards are worth destroying your sleep and weekend to have them by Monday, so be it.



In the long run, the best and the brightest won't work in that kind of environment and the customer will ultimately get a substandard product. Good sales reps set achievable stretch goals and customers reap the long term benefits.




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