There definitely are roots that can be traced to institutional problems. The case with a certain DC1 who thought being a pain would make him feel better, it is an institutional problem that someone like that was able to get to a position they were in. If someone with that kind of a personality rose up to being a DC1 and supervising the trash crew (although these kinds of duties are usually when someone is sent TAD because their division doesn't want to deal with them), that is a problem. So yea, you can boil it down to institutional problems, however it can be a little tricky because those institutional problems sometimes do not correlate directly.