It’s great advice. When somebody is talking, people are very rarely listening. They’re waiting to speak or preparing their next argument. By doing that, you don’t hear what the other person is saying and more often than not misinterpret what they are saying.

It’s a skill I’m still learning and it’s a combination of patience, humility (I’m not always right) and a desire to learn (other people will know more and have better ideas than me).