I live in the UK and I have had things delivered a few times by a company called Hermes, or as I like to call them, Herpes. It is literally a joke that this company is legal, I have complained to every retailer that uses them and often will not purchase from them again if they chose to use Hermes just to save a few pennies. There is no telephone number, parcel tracking is a nice work of fiction, and if you paid extra for next day and they use Hermes expect anything up to 10 days. There should be much more oversight and heavy fines for running shoddy operations like this.