Being surrounded by sysadmins, it's either a sysadmin with a lot of customer experience, or there's a manager that has a lot of people experience. Many of the sysadmins I work with send either very terse or very verbose notes full of jargon, and we need to go un-jargon/uplevel them before they get to the customer.

I agree though, very nice customer communication.

It's John Kozubik, who was the founder of JohnCompanies collocation (the first VPS provider, circa September 2001).

We provided offsite backup services since day 1, but spun rsync.net out as an independent corporate entity in 2005.

Turning stuff like "out of vmem, OOM killer took down smbd" resp. "fixed" into user-comprehensible messages.

would you kindly un-jargon and uplevel those for us?

I think it's partly a by-product of our annoyance that the end user had to seek our support in the first place. Kind of "we fixed it, this is what happened, it's not my job to explain the memory subsystem to you"