Im sure it was a frustrating experience but they already worked around your schedule and got a ticket (although only one way) for your wife. If you emailed the conference or talked to someone a head of time and they said it would be ok to bring her in then you deserve to be mad. If you just showed up with her, I'm not sure why you expected her to just enter with no problems.
Obviously they didn't expect her to come since he didn't communicate his intentions ahead of time. I've worked security at these kind of events before. You say no to any special kind of request and if the guest insist you refer to a manager if they are available. If they aren't you go back to no. If you want a special request you communicate this ahead of time and definitely not 30 minutes before you have to be inside. Everyone has a story for why they should be allowed to bend the rules.
Seeing as we were that strict when the tickets were in the range of $30-$200 I personally think it was a failure of the initial security guards to even let her in the building to begin with.
I'm not suggesting the security was at fault. However, I'm pretty damn sure if security knows that someone needs to be there for the show to go on, and they are saying they need person X to attend as well, the security isn't going to make this decision. They are going to get someone who can make this decision. And that would be Microsoft or some representative with the power to make the decision, and those are the people at fault.
Regardless…
> Obviously they didn't expect her to come since he didn't communicate his intentions ahead of time.
That doesn't matter one damn bit.
> You say no to any special kind of request and if the guest insist
Except it wasn't a guest making this request. It was, effectively, the talent. So I'm pretty sure security doesn't make the call when the talent makes a request.
