I doubt that's true. More likely it's because lower tier users are almost always disproportionally more demanding of help than higher tier ones. If you're going to make, for example, $1,000/m you're better off getting it from two competent, $500/m customers that don't need much help, rather than 100 $10/m customers who all need their hands held constantly. In Linode's case fewer users also makes contention less of an issue - the fewer VPSs per physical box, the better.
> I doubt that's true. More likely it's because lower tier users are almost always disproportionally more demanding of help than higher tier ones.
it's called "skin in the game", and those with very little skin in the game do not truly give a shit about their own problems, so they expect others to give a shit for them.
every business learns this lesson at some point. basically all these cheap hosting providers are trying to make money by automating the problem away - we'll see how it works in the long run for hosting. the jury is still out if you ask me.
