All these anecdotes make one wonder why these people aren't simply going to hetzner and ovh and simply get a dedicated server for just slightly more (meaning $25/month).
Well for me, it's because although they're cheap and dedicated, servers, they aren't particularly good machines and the support is pretty much what you'd expect at that price (very basic).
That being said, I do think they're great value, and I have a reverse bidding dedicated server from Hetzner, that I use as a test and staging server. But I wouldn't dream of using them for production instances though - for the amount you'd have to pay to beef up support and get access to things like out of band console access, you might as well pay for a server from Bytemark.
Why not use this as an opportunity to make your server redundant ? If you don't have the time drbd + front-end load-balancers (e.g. on ec2, but just sending 403's, nothing else) , for example. Really interesting to setup, and there are plenty of cases where good support can't really help you either.
kimsufi is just OVH's budget brand (not that there's anything wrong with that, but your parent already mentioned OVH, so I thought some people might not know that they aren't really distinct)
For a while last year (at least several months), they only permitted kimsufi sale for EU and blocked PayPal payments from the US. You could only buy the 100$+ machines from OVH, not Kimsufis
