That's one of my favourite "how to get to a human on the phone" myths. It's the same as no.7 really, or just being silent: unrecognised answer == human needed. Even a reliable recognition of digits/numbers is hard enough - noone sane will waste time to put some swearword profiles on the system... If they did, they'd probably make sure you get back to the menus instead - call center people are either allowed to disconnect you if you're being agressive, or they're so used to that, they don't care anymore ;)
Even though Mitel seems to have a patent for such system http://www.patentstorm.us/patents/6411687/description.html I could never find a product which implements that option. It wouldn't be cheap either. I don't think it exists... if anyone can prove me wrong, please do :)
That's one of my favourite "how to get to a human on the phone" myths. It's the same as no.7 really, or just being silent: unrecognised answer == human needed. Even a reliable recognition of digits/numbers is hard enough - noone sane will waste time to put some swearword profiles on the system... If they did, they'd probably make sure you get back to the menus instead - call center people are either allowed to disconnect you if you're being agressive, or they're so used to that, they don't care anymore ;)
Even though Mitel seems to have a patent for such system http://www.patentstorm.us/patents/6411687/description.html I could never find a product which implements that option. It wouldn't be cheap either. I don't think it exists... if anyone can prove me wrong, please do :)